Friday, October 10, 2008

It's all about the service!

It's all about the service! What defines the ultimate dining experience? Inviting surroundings, delicious food and top notch wines are a great start, but there is an additional element which can make or break your meal – the warm and friendly, or more often curt and distracted, waiting staff.
We’ve all had these experiences and it’s a well know fact that regardless of how good a meal or product is, if the customer service received is below standard we won’t be heading back to that business anytime soon!
Real Estate is no exception to this rule. We’re in the business of helping people to find the property that’s right for them – so for us, service is everything.
At Toop&Toop we’ve implemented a number of innovations to make house hunting that little bit easier and improve even further the service we provide to you, our clients. To begin with every home has its own home on toop.com.au so you can go directly to the source of information, regardless of whether you’re on your PC or Mobile eg www.26OldBelair.toop.com.au. By registering as a buyer or renter with VirtualAgentTM you’ll be informed of new properties that meet your criteria before they hit the market through SMS or email.
We’ve even implemented a system to help you plan your day of open inspections, PropertyNavTM will put the properties you want to see in order of inspection time and load the directions on how to get there directly into your navigation system.
With all these innovations, we still believe that classic people to people contact remains the strongest form of client service. So, for those of you who aren’t into technology and gadgets we’ve developed Client Concierge as your one stop shop when it comes to assistance and referrals to help you navigate the way through your Real Estate transaction.
One of our missions at Toop&Toop is to provide service to our clients of a standard unmatched in Real Estate. As our clients your experiences allow us to continually improve our services - without this we would be unable to grow and develop as a business. Your feedback is invaluable to us and we invite you to provide us with this. Just call Client Concierge on 8332 8888 to share your thoughts so that we can continue to strive to provide you with the ultimate Real Estate experience.

Anthony Toop, Managing Director

 
www.toop.com.au <http://www.toop.com.au>

 
© Toop Real Estate Group

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