Thursday, May 19, 2016

“You don’t build a business, you build people and then people build the business.” - Zig Ziglar

This week has been a unique week for Team Toop; one that has enabled us to witness our strength as a team and see just how important teamwork is within a real estate business. This first week of our 31st year in business has illustrated just how much more is achieved when you have a true team culture.

On Monday Toop&Toop took its 2015 Annual Award winners on a four-day conference in Bali. With many husband and wife teams in the mix, a total of 24 Team Toop staff boarded a plane to our 2016 Toop&Toop Award winner's conference.

It is not every day that you have many of your key team members leave the country at the exact same time. Traditionally, a business would plan to stagger staff leave, so for us to organise this deliberately, on the surface, may seem quite crazy.

However, our team conference gives us the chance to bring some of our best minds in all areas of real estate together to workshop some important aims... What are we doing now that is great? How can we become even better at what we do? What ideas and innovations can we provide our team, and bring to our industry, so we can continue to provide an unmatchable service and experience to our clients?

Amongst the group, were our top performers in Sales, Property Investment, Marketing, IT, Administration and Customer Service - we had every area of the business represented. The topics discussed and the ideas generated were phenomenal, with the outcomes being immediately implemented.

Teamwork is a word that can be easy to throw around, yet can be very rare to see in action. It can be hard to single out a performing team because they are seamless, but in my opinion true teamwork always appears to stem from the deepest part of a business culture.

This year marks our 31st year in business. Anthony and Sylvia have been one of the strongest teams for over 36 years - husband and wife. Together they created and grew Toop&Toop on what I consider to be the strongest example of teamwork I have ever seen, and this week we were able to see Toop&Toop's DNA of teamwork in action.

The power of teamwork in real estate is vital and cannot be overlooked, as it ultimately impacts our customers' experience. In an industry that appears to be built on the success of individuals, if a strong team structure does not support it, the client ultimately loses out. With 24 of us 'on location' including Anthony, Sylvia, Suzannah and myself, the true testament of the strength of our teamwork was the seamless performance by our team back at home.

This week Team Toop was able to achieve more than we ever thought possible. At our conference, we collaborated our knowledge and experience to tackle industry-wide challenges, creating strategies and implementation plans to increase customers' experience with real estate.

Back home, our team has continued to focus on pooling information and communicating to Adelaide's active buyers (currently sitting at 5,701) on the latest listings, opens and auction times. Toop&Toop provide instant feedback to our vendors immediately after inspections with details of who came through their property and their thoughts - even down to the detail of how many times they have been to the home.

Collaborating our entire teams' knowledge and intel to provide our clients with this type of information, plus much more, can only be unlocked when you have a true team culture.

So to the entire Team Toop, congratulations guys on a very productive and exciting week! And to our future clients, we can't wait to demonstrate what our team has come up with at our 2016 Toop&Toop Award winner's conference!


No comments: